JDA is an internationally recognised recruitment consultancy. JDA provides a comprehensive and innovative range of human resources management services to the Resources (Oil & Gas, Mining and Construction) , Manufacturing and Service Industries. JDA currently develops and maintains quality relationships with the world's leading resources companies. With offices in several countries, we are well placed to provide superior recruitment solutions now and the future.
As a result of the decision to strengthen JDA's presence in Indonesia, JDA-Indonesia is now strongly represented with offices in Jakarta, Balikpapan, Tembagapura and Batu Hijau.
Our client, the largest global supplier of specialised mining productivity solutions, is seeking an experienced candidate for the following position :
Product Specialist
Customer & Technical Support
- Attend the Company help desk and provide expert solutions to customers' complex technical product support issues
- Provide assistance and guidance to Support Consultants and ensure delivery of high level support to customers
- Demonstrate expert product knowledge and understanding of scope of product, its functionality and application to industry and maintain an understanding of other Company products
- Analyse optimisation of product and identify issues and opportunities to add value to clients business through additional Company training, support, projects or products
- Ensure the capture & documentation of customer details & history, including technical support issues
- Continually develop personal knowledge and familiarity with products to enhance expertise and application to industry
- Proactively manage client relationships and seek to identify conflict and ensure conflict resolutions are followed through to achieve a satisfactory outcome
- Identify potential sources of conflict and actively seek to implement a satisfactory resolution
- Ensure the transfer of knowledge and the development of expertise of other team members
- Perform product presentation and practical demonstrations to potential and existing clients
Training & Certification- Deliver advance and tailored product training (in the classroom & on-site), utilising customer datasets and addressing specific client technical, business and product optimisation issues
- Develop & establish training material & education packages, including learning modules & outcomes
- Identify opportunities to add value to customer business with the provision of other Company services or products
- Prepare & manage training calendar, schedules & allocation of resources to education programs
- Create and contribute to tutorial material for product functions
- Ensure travel arrangements and training logistics are coordinated for delivery of training on site
Project Management & Implementation- Prepare initial scope of project works, and make an assessment on the business and project opportunity
- Undertake proposal development, including planning, estimating and design of project solutions to address specific customer requirements
- Manage the implementation of projects to ensure delivery of services within the scope of works and ensure achievement of key measures and outcomes
- Maintain effective client relationships and work closely with client to add value to the business systems and processes
- Complete a review of the project following completion and identify learning outcomes
- Manage to the body of knowledge and project learning by identifying, monitoring and recording specific learning & development aspects of the project implementation
- Engage directly with clients by providing consulting services regarding product optimisation, product integration and workflows and overall business performance improvement
- Conduct peer reviews and audits of client team members to assess product use and optimisation
Human Resources
- Provide mentoring and coaching of team members to impart technical and product knowledge and ensure high standard of services to customers
- Contribute to the performance management, succession planning and continual development of team members
Other
- Perform product presentation and practical demonstrations to potential and existing clients
- Provide feedback and input on product direction, improvements, development and enhancements
- Identify opportunities for the continuous improvement of products, seeking industry best practice and though leadership in mining executing systems
- Participate in the quality assessment and testing of pre-release product improvements and enhancements
- Undertake technical writing activities for the design and construction of products
Qualifications
If you are the one who meets those requirements, kindly send your comprehensive resume in Microsoft word format not later than 2 weeks after this posting to : edwin-marta@ jda-indonesia. co.id.
Please notice that only qualified candidates will be processed further. |
